Monday, May 17News That Matters

One letter name mistake on international flight ticket reservation

This is a bit of an odd request, but any travel/airline experts – I could really use some advice.

I purchased a ticket from Chicago to Warsaw using Skyscanner via There is a one-letter error in my name on the ticket reservation. I'm flying Lufthansa, and after calling their customer service line several times, they said they cannot change it for me since my ticket was purchased through

My name should have been written "Anna" instead of "Ania." This is a simple error, as I am referred to as Ania, but legally it must be written "Anna." No Polish person would ever call me "Anna."
The agency informed me of a hefty cost to change the letter, plus a charge from Lufthansa. (and that second amount could not be confirmed and would not be discussed with me for some reason) The agency also asked me to email a photo of my passport which is not safe and very strange.

I've waited for years to be able to afford a ticket home and I'm now reading so many awful reviews on this "agency."

What is the likelihood that I will not be allowed to board the flight? I am in tears and I'm afraid I've been scammed.

I've thought about disputing the charge with my credit card company and rebooking directly through Lufthansa, but I don't know if it's worth all the hassle.

I honestly don't know what to do. I have not flown internationally in 12 years and I just want to go home.

The last thing I want is to be turned away because of a ridiculously small error that was not my doing.

submitted by /u/cyganeczka
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