Monday, September 20News That Matters

Hey guys! I was hoping I could get some advice. I honestly don’t know what else to do at this point. TDLR I’m being scammed by an airline for extra money

In a nutshell, Avianca airlines has canceled my flight for the third time. While I am trying to set a date advertised as “no cost” they say I am going to be charged 200 because I had tried to do it online instead of contacting customer service. My flight was originally booked for tomorrow, a Sunday. Their new accommodation is set for Monday, a day when I have class from 7am to 9pm and 2 midterms! I’ve called them several times, texted and now this is my only option. What worries me the most is they never informed me that my original flight was cancelled. I was only informed because I had called to ask about a different issue. They have not sent me my new itinerary. I don’t know if the flight they gave me is in the middle of the day or in the middle of the night. I am currently staying 4 hours away from the airport at my parents house. They work Monday through Friday which is why I had booked for a Sunday. Is there anything I can do, anyone I can call? Who can I report this to? I have tried asking for a manager with no luck. I also have several screenshots asking over and over again for an itinerary or even an explanation and am simply receiving no answers. I get transferred endlessly or the chat suddenly ends. I am so worried. I can’t stay here and I can’t leave the day they’re asking me to! Any advice is welcome

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